Central to the success of FOSS in delivering dedicated analytical solutions are the FOSS values shared throughout the FOSS organisation and kept in mind under the keywords:

‘First’

‘Customer Satisfaction’

‘Knowledge’

‘People and teams’

"FIRST" - FOSS must be first and best in:

• Analysis of food and agriculture quality as well as spectroscopic analysis of chemicals and pharmaceuticals
• Dedicated easy-to-use and high-value solutions
• Market share - in selected markets
• Quality - as perceived by our customers
• Innovation and investments in product and application development
• Creating new business opportunities and value - for our customers and for ourselves
• Competitiveness - striving for best practice

"Customer Satisfaction" - FOSS focus our activities on:

• Establishing long-lasting partnerships with our customers
• Satisfying our customers by meeting their needs - and never letting them down. A deal is a deal
• Providing excellent customer support
• Adding value to our customers' business (economy, productivity, production, services, quality, environment and safety)
• Providing value for money
• Conducting our business ethically - with integrity and punctuality

"Knowledge" - FOSS is a company based on our employees and their knowledge and competence. We emphasise, invest in and appraise our employees' knowledge, skills, and attitudes regarding:

• Our customers (and their customers) and their needs
• Applied technologies, dedicated solutions, applications and support systems
• Markets and competition
• Business understanding, business processes, and functional skills
• Change, urgency and continued improvement of working methods and strategies
• The FOSS vision, strategies and objectives

"People and Teams" - Our employees are our strongest asset. We shall thus:

• Offer an environment of trust and confidence within which our employees can obtain satisfaction, rewards and enjoyment
• Build and motivate employees - prepared for change and focused on contributing to the FOSS Vision
• Manage by values, clear objectives, delegation and follow-up
• Respect, involve, inform and empower our employees
• Work in teams and integrate knowledge, technologies, functions, companies and people
• Communicate and co-operate in a straightforward manner
• Care about people