Support Plans
Did you know that you can set up a preventive maintenance plan with FOSS that provides you with one or two pre-scheduled visits a year to help keep your instrument running at optimum performance?
Our engineer will also keep you informed on any software or mechanical upgrades that might be available to help improve performance or ease of use. He will also help answer any other questions you might have about your instrument or other products in the FOSS family.
Taking up a support plan will also qualify you for reduced callout and labour rates should you need a visit outside the routine maintenance schedule.
Peace of Mind
If you would like to be able to budget for your annual maintenance and servicing cost why not consider one of our more comprehensive plans? Our Platinum plan is the ultimate “peace of mind” level of cover where the only additional cost you have is for any consumables and reagents required to run the instrument.
If you don’t want to commit to a Platinum plan you could consider Gold where all callout and labour costs are included and you only have to pay for spares if they are needed.
Do you operate 24/7/365?
For those customers who run a busy 24/7 operation we are able to offer 24/7 phone support as an option on our Silver and above plans for a range of products. This invaluable add-on has proved of huge benefit to numerous customers who have subscribed.
At FOSS UK we pride ourselves in offering a range of high quality support plans to meet the needs of our customers. Why not give us a call and find out how we can help you get optimum performance from your investment?
From Nick Martin - Senior Technical Manager, Arla Foods
"The service received from FOSS in supporting Arla's Milkoscan FT120s has been excellent, with good consistency of service and exemplary response times to breakdowns"
Stop Press
All support plan customers get the chance to win a Red Letter Day gift! All it takes is to log onto our post service survey and tell us how we performed during the last service visit.
