As a new customer, you are rewarded with a four-year instrument Warranty on their FOSS solution as well as continual preventive maintenance, ensuring the highest possible uptime on the instrument.
Premium customers also get discounts on training, spare parts, support, reagents, consumables and software upgrades.
Access to 24/7 hotline support and remote web-based support ensures that you can always reach a dedicated FOSS Support technician. With a FossCare contract you ‘ll be supported by the industry leading experts within calibrations, applications and software.
FossCare Standard gives all new customers the same maintenance benefits as the Premium FossCare agreement, with a two -year factory warranty on all new FOSS instruments.
As a standard customer you will also get discounts on training, spare parts, support, reagents, consumables and software upgrades as well as access to the 24/7 hotline support and remote web-based support.
FossCare Basic is a clear cut preventive maintenance solution, including the extended 2-year factory warranty on all new FOSS instruments for those who just want to extend instrument lifetime and ensure basic maintenance for up-time, reliability and instrument performance.